A general insurance agency in Indore handles about 2,400 motor and health policies with six advisors and one office coordinator. Renewals are the business: roughly 200 fall due every month, and every lapse is a customer who buys elsewhere next year.
Before Telecalling Software, the coordinator printed a monthly renewal list from the insurer portal and split it by advisor on paper. Calls happened when the advisor remembered, and the paper never showed who had been called. With the list imported once and the renewal date set as a repeating reminder per client, each advisor's phone now rings on the right day with the policy on screen.
A call ends with a stage: Renewed, Will pay by date, Not renewing, or Switched. The premium reminder template goes out on WhatsApp from the same screen. The coordinator watches the dashboard instead of the paper: renewals due, called, paid and the small list marked Not renewing, which the senior advisor calls personally.
The measurable change was lapse rate. Renewals called before the due date went from roughly half to nearly all, because the call became a reminder that rings rather than a row on a printout.