Who owns the data in my account?

You do. Export it as CSV at any time and ask for deletion when you leave; the privacy policy sets out how it is handled while the account is open.

Can the price change during my plan?

No. A price change applies from your next renewal, never in the middle of a period you have paid for.

What counts as misuse of the service?

Calling or messaging people who asked not to be contacted, sending unlawful or misleading messages, harvesting numbers, or reselling the service without a written agreement. We may pause an account that does, after notice where possible.

Can I cancel any time?

Yes. Cancelling stops the next renewal; the current period runs to its end. Your data stays exportable, and the phone app keeps working after the paid features pause.

What happens if I add a user mid-period?

The new user is charged for the remainder of the current period at the same per-user rate, so every user renews on the same date.

Terms of service

The plan, the trial, and what happens when it ends.

These are the terms for using Telecalling Software, written to be read rather than skimmed. If something here is unclear, ask on the contact page before you rely on it.

01 · The service

Telecalling Software is an Android app and a web dashboard for calling teams: a dialer, an auto dialer, lead records, reminders, WhatsApp automation, team assignment and reports. Calls are placed through the SIM in the caller's phone; Telecalling Software is not a telecom service and does not carry calls.

02 · Accounts and users

An account is opened with a mobile number. A user is one login, usually one caller or one manager. The account owner adds and removes users and sets what each may do. You are responsible for the people you add and for how your team uses customers' numbers, including following the calling and messaging rules that apply to you.

03 · The trial and the plan

Every account starts with a free 3-day trial of every feature, with no card. After it, the paid features pause until a plan is chosen; the phone app keeps working and nothing is deleted. Plans are ₹159 per user per month billed yearly or ₹249 per user per month billed for three months, GST extra, with a GST invoice on every payment through Razorpay. Prices can change; a change applies from your next renewal, never mid-term.

A renewal extends from the end of the current period. Fees for a period already started are not refunded, except where the law requires it or where the service was unavailable through our fault for a substantial part of the period.

04 · WhatsApp and third parties

WhatsApp automation uses either a WhatsApp Business API you connect (charged by Meta or your provider, not by us) or your own WhatsApp app with a message prepared for you to send. You are responsible for consent and for staying within WhatsApp's and the regulator's rules on business messaging.

05 · Your data

Your leads, notes and records are yours. You can export them as CSV at any time and ask for deletion on the contact page. How the app reads and stores data is set out in the privacy policy, which forms part of these terms.

06 · Acceptable use

The service may not be used to call or message people who have asked not to be contacted, to send unlawful or misleading messages, to harvest numbers, or to resell the service without a written agreement. We may pause an account that does, after notice where possible.

07 · Availability and changes

We aim for the dashboard and sync to be available at all times and tell you in advance of planned maintenance. The app depends on the phone, the SIM and the network, which are outside our control. Features may be added, changed or retired; a retired feature is announced at least 30 days ahead.

08 · Liability and disputes

To the extent the law allows, our liability for any claim is limited to the fees you paid in the twelve months before the claim. These terms are governed by the laws of India, with courts in Bikaner having jurisdiction. Questions go to +91 73750 92569 by call or WhatsApp, or by post to Telecalling Software, 11/346, Mukta Prasad, Bikaner 334004, Rajasthan, India.

09 · Questions

About the terms.

Do I get a refund if I stop using the app mid-year?: Fees for a period already started are not refunded, except where the law requires it or the service was unavailable through our fault for a substantial part of the period. Cancel before renewal and nothing further is charged.
Who owns the data in my account?: You do. Export it as CSV at any time and ask for deletion when you leave; the privacy policy sets out how it is handled while the account is open.
Can the price change during my plan?: No. A price change applies from your next renewal, never in the middle of a period you have paid for.
What counts as misuse of the service?: Calling or messaging people who asked not to be contacted, sending unlawful or misleading messages, harvesting numbers, or reselling the service without a written agreement. We may pause an account that does, after notice where possible.
Can I cancel any time?: Yes. Cancelling stops the next renewal; the current period runs to its end. Your data stays exportable, and the phone app keeps working after the paid features pause.
What happens if I add a user mid-period?: The new user is charged for the remainder of the current period at the same per-user rate, so every user renews on the same date.

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